Heather received her B.A. (Journalism) from California State University Northridge, her B.Ed. (Secondary Education) from the University of Toronto and her M.Ed. (Curriculum Studies - Educational Communications and Technology) from the University of Saskatchewan. She worked as an instructional designer at the Saskatchewan Institute of Applied Science and Technology (SIAST) for six years before joining the team at the Gwennna Moss Centre for Teaching Effectiveness in November 2011. While completing her M.Ed. she worked as a research assistant for Richard Schwier on studies related to instructional design and virtual learning communities. She is currently working on her PhD in Educational Technology and Design, studying open educational practices.